Statement from Bachmann Europe Plc regarding The Hobby Shop, Faversham.
For those who haven’t seen this on our website or various web forums here is the statement from Bachmann regarding their non-delivery of the in demand SE&CR C Class…
“Bachmann Europe Plc has recently invested heavily in the total reorganisation and computerisation of its warehouse and this has resulted in considerable improvements in distribution of our products to our trade customers. Like any new system or process it is receiving “tweaks” to its programme if required.
We only became aware of the situation regarding The Hobby Shop, Faversham when the dealer contacted us to say that they had not received their expected consignment of SE & CR liveried C Class locomotives (31-460).
Investigation has revealed that on the day when the orders were processed the computer for reasons then unknown reallocated the stock for this particular retailer. Bachmann Europe Plc has now taken the necessary steps to identify the cause and to resolve it.
We appreciate that this was outside the control of The Hobby Shop, Faversham but unfortunately the SE & CR version was sold out on delivery and there is no prospect of us being able to provide replacement stock. For this we can only apologise.
Public Relations Manager
Bachmann Europe Plc “